Customer Service & Pre Debt Collections
YOUR OFF-SITE BILLING DEPARTMENT
- ARC works on your behalf: As an extension of your business office, mimicking your internal procedures to resolve all accounts. With a dedicated line to your representative, customers will recognize the attention to detail in your billing department without detecting the remote location of the agents.
- Improved collection rates: using advanced analytics, specific workflows, and consistent reviews of call recordings, we are able to deliver best-in-class customer service & maximum AR liquidations.
- Customer-centered service: we handle all inbound/outbound customer service & collection related contact as virtual employees, building a strong rapport with consumers and achieving account resolution.
- You focus on YOU: when ARC handles your AR, you can focus on what you do best for your business and allow your on-site personnel to better prioritize their tasks.
Commercial Account Management & Collections
ACCOUNT RESOLUTION FOCUS
ARC is a domestic and international commercial collection agency operating under the mission that we COLLECT WITH RESPECT. Most companies wait far too long before placing accounts with an agency, putting their own business at risk and inadvertently deprecating the value of their services and/or goods provided. ARC is a more efficient and effective alternative to collecting delinquent accounts than with internal personnel; and we can create desirable rates for young accounts under 60 days.
- From initial billing to past due debt, our agents and debt resolution strategies are sensitive to your current client relationships and focus on total resolution in a timely and professional manner. We understand that when money is owed, time is of the essence! Our specialists speak to hundreds of people each day, always keeping compliance top-of-mind and with the goal of motivating those who can pay to take action towards resolution in full.
- Our Client Service Managers will support your business from the beginning, implementing a custom program to commence at a specific time of delinquency based on your sales cycle, and effortlessly move accounts from pre-collections to recovery and will offer litigation advice when necessary
EXPERTS GET THE JOB DONE
We accept all forms of payment, provide online access to accounts, and can provide UCC filings where desired. Customized reporting allows you to stay up to date on your financial information. And with ARC, you only pay when we get you paid!
BUSINESS PROCESS OUTSOURCING
Organizations, regardless of private or public, are wrestling with unprecedented challenges like market complexity, economic uncertainty, regulatory pressures and continually changing consumer expectations.
Companies are looking to next-generation business process outsourcing (BPO) for solutions. At ARC, we know there is nothing basic about the fundamentals. Rock-solid systems and reliable tools along with knowledgeable team members and well-resourced relationships are the building blocks that form the complex successful core of every well-run company.
In an ever-changing world of disruptive business models and rapid changes, businesses need to adjust quickly so as not to find themselves at a disadvantage.
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