Customer Service & Pre Debt Collections


ARC Collects Debt Collection Made Easy
  • ARC works on your behalf: As an extension of your business office, mimicking your internal procedures to resolve all accounts. With a dedicated line to your representative, customers will recognize the attention to detail in your billing department without detecting the remote location of the agents.
  • Improved collection rates: using advanced analytics, specific workflows, and consistent reviews of call recordings, we are able to deliver best-in-class customer service & maximum AR liquidations.
  • Customer-centered service: we handle all inbound/outbound customer service & collection related contact as virtual employees, building a strong rapport with consumers and achieving account resolution.
  • You focus on YOU: when ARC handles your AR, you can focus on what you do best for your business and allow your on-site personnel to better prioritize their tasks.

Commercial Account Management & Collections


ARC is a domestic and international commercial collection agency operating under the mission that we COLLECT WITH RESPECT. Most companies wait far too long before placing accounts with an agency, putting their own business at risk and inadvertently deprecating the value of their services and/or goods provided. ARC is a more efficient and effective alternative to collecting delinquent accounts than with internal personnel; and we can create desirable rates for young accounts under 60 days.

  • From initial billing to past due debt, our agents and debt resolution strategies are sensitive to your current client relationships and focus on total resolution in a timely and professional manner. We understand that when money is owed, time is of the essence! Our specialists speak to hundreds of people each day, always keeping compliance top-of-mind and with the goal of motivating those who can pay to take action towards resolution in full.
  • Our Client Service Managers will support your business from the beginning, implementing a custom program to commence at a specific time of delinquency based on your sales cycle, and effortlessly move accounts from pre-collections to recovery and will offer litigation advice when necessary


Making It Work For You

We bring expertise, compliance knowledge, technology and best-in-class practices that come from years of working at top-performing agencies and corporations worldwide.

Score, Segment, & Skill

Our scoring and skip tracing procedures set up your accounts with accurate information while our tenured staff is knowledgeable about state-specific workflows, is highly trained and up-to-date on FDCPA regulations, and will handle the process end-to-end, giving your accounts the dedication they deserve.

Complex Specialization

We will handle thorough investigations and find all responsible payers to return the highest collection possible, requiring minimal involvement from your staff.

We accept all forms of payment, provide online access to accounts, and can provide UCC filings where desired. Customized reporting allows you to stay up to date on your financial information. And with ARC, you only pay when we get you paid!



ARC Collects Debt Collection Made Easy

Organizations, regardless of private or public, are wrestling with unprecedented challenges like market complexity, economic uncertainty, regulatory pressures and continually changing consumer expectations.

Companies are looking to next-generation business process outsourcing (BPO) for solutions. At ARC, we know there is nothing basic about the fundamentals. Rock-solid systems and reliable tools along with knowledgeable team members and well-resourced relationships are the building blocks that form the complex successful core of every well-run company.

In an ever-changing world of disruptive business models and rapid changes, businesses need to adjust quickly so as not to find themselves at a disadvantage.

BPO Solutions: 

Help Desk Back Office Processing Digital Marketing
Technical Support IT Project Support Web Design
Telesales & Telemarketing Campaign Management
Customer Support Finance & Accounting
Please contact us if your organization is interested in a free portfolio evaluation.


Immediate flexibility

Utilizing ARC’s BPO solutions will allow you to continue improving the way you run your business without losing the focus on increasing your market share and client base.

Enhance your products & services

Manage talent shortages while helping to keep operating costs low. Leveraging our expertise in industry-specific platforms and robotic process automation, we can run leaner operations, boost straight-through processing, improve your productivity, and help you pass those transformations directly on to your clients.

Fundamental relationships

With multi-channel services ranging from call center, tech support and help desk, to customer care, sales and channel partner management, and financial process outsourcing, ARC can help strengthen your business model.

ARC is licensed nationwide, save Massachusetts.