Healthcare Revenue Management & Collections
PATIENT-CENTERED SERVICE
ARC is the solution you need so your focus can remain on providing the best quality of patient care! We specialize in the billing and collections of medical accounts nationwide for providers, facilities, institutions and laboratories. While the healthcare industry is constantly changing, we operate seamlessly with your current billing system to incorporate our solutions as an extension of your business office. Our mission to collect with respect is why we are a master in this vertical.
HealthTech Receivables Management specializes in the billing and code verification of medical accounts receivables nationwide.
- ARC specialists can pursue first party billing, mimicking your office to resolve account balances and allow secure online access to patient accounts. We gather medical records to electronically generate bills with tailored letters, coordinate benefits, allow for online submission of insurance coverage and provide AR review for cleanup projects.
- Once pre-collection measures have been exhausted our debt resolution system helps with an array of billing options and collections, including denials and appeal processing, insurance follow-up for untimely payments, underpaid worker’s compensation claims, small-dollar insurance resolution, and 24/7 online account access for supplement submission or payment processing. Our specialists always collect with respect and will explain the intricacies of billing, gain insight into any issues, shed light on the patient responsibility, and arrange repayment for resolution of accounts.
- The involvement of our sister company, HealthTech Receivables Management, can handle all your coding verification and initial billing needs. Create a worry-free system by outsourcing your back office, allowing your staff to devote less time to billing activities and more time to patient care. We will capture and analyze your data to identify ways to avoid denials and improve office procedures, allowing for continual improvement over time. All accounts will be managed with respect and dignity, including self-pay, denials, payment plans and charity.
IMPROVING RESULTS
Recover More Bad Debts
You will directly benefit from our best-in-class technology and expertly trained agents as we achieve more results with less complaints.
Load, Link, Scrub & Score
When applicable, we will link accounts belonging to the same guarantor and scrub for accurate contact information, bankruptcy, deceased, and presumptive charity-related status; our propensity to pay scoring will allow for strategic automated workflows proven to prompt results.
Quality patient experience
Our HIPAA-trained agents maintain the highest standards, focusing on building credibility and rapport with patients to assist them in achieving total resolution of their accounts and delivering the best service experience.
Our technology infrastructure has been built utilizing required security standards provided by the HITECH/HIPAA Act in order to ensure protection of patient health information. ARC can file and manage CBR where desired.
Consumer Billing & Collections
CUSTOMER SERVICE STRATEGY
ARC is licensed to collect debt nationwide* and internationally, operating under the mission that we COLLECT WITH RESPECT. With consumer debt on the rise, getting ahead of the issue is important and choosing to work with the right agency is essential. Utilizing state-of-the-art computer systems and a predictive dialer, our agents are able to communicate effectively and regularly with your customers, assuring you the highest degree of recovery. Our employees are highly specialized in consumer debt collection practices and adhere to the utmost standards of professionalism and compliance.
RESOLUTION IS THE NAME OF OUR GAME
Delinquent No More
Our agents and debt resolution strategies are sensitive to your business needs and customer relationships, focusing on resolution in a timely and professional manner.
Leverage
With access to national credit reporting agencies, we can pull borrower information, review credit history, find assets and manage skip tracing, accomplishing timely and profitable follow through.
Resolve & Recover
We bring expertise, compliance, knowledge, technology and best-in-class practices that come from years of working at top-performing agencies and corporations worldwide, all for YOUR benefit.
ARC accepts all forms of payment, provides online access to accounts, and will manage credit bureau reporting as necessary. And with ARC, you only pay when we get you paid!
