Founded to fill a market need for a single channel to provide industry leading returns on accounts receivables from Day 1 through completion, ARC has been a leading provider since 2005.
Headquartered just outside Atlanta, Georgia, the company is owned and operated by Bill Wilson, a U.S. Marine Corps veteran, who already had 20 years of experience in multiple debt collection industries before founding ARC. Bill has continued to invest in and govern best-in-class associates, technology, and business processes for clients nationwide* and internationally.
From the start, our primary focus has been to help businesses, health care professionals and facilities improve revenue cycle performance. We serve hospitals, physician practices and healthcare systems by bringing our deep operational knowledge and tailored revenue cycle solutions so providers can focus on fulfilling their patient-driven mission. You will be aligning with a proven partner with a deep expertise in health system reimbursement and risk-based administration. We also understand unique challenges can require custom solutions; we design a custom workflow for each client. We believe partnering with you in a proactive approach is vital to accelerating success and protecting the reputation of our clients, preventing loss and promoting long-term relationships, both for our clients and with our clients.
We collect with respect. And with more than 100 combined years of operations management experience, our solutions support an integrated patient/consumer experience, drive sustainable financial outcomes, improve operational performance and build lasting relationships on the foundation of resolution.
our people and processes.
our people and processes.
There is no risk in giving ARC a chance at showing you what we can do for you!
From healthcare to commercial to insurance denial, our account managers will resolve your past due debts while maintaining great customer relationships. As business owners and managers, you deserve to focus your time and energy on what is important, YOUR business, not being a debt collector. Debt collection is our profession. We collect with respect and make it easy!
We have a success rate that is unparalleled working with clients in multiple industries, from healthcare to high-tech. We will quickly take the stress off any organization, big or small.
- NO COST GUARANTEE. We don’t get paid until we get you paid!
- No term contracts
- Higher return of debt recovery with a third party B2B collection agency
- Take the workload and stress off accounts receivable employees
- Abide by the legal systems of the Fair Debt Collection Practices Act (FDCPA) and Health Insurance Portability and Accountability Act (HIPAA)
Meet The Team
Bill has over 31 years of experience in call center, accounts receivable, and litigation management, supporting both consumer and commercial asset classes. He has operated portfolios in the billions in pre and post charge offs for OSI, NCO, Medaphis, Equifax, Dunn & Bradstreet, West Corporation, American Express, AT&T, Qwest Corporation, Capital One, Duke Energy, mericredit, HSBC, and Citi Bank. His diverse understanding in handling aged inventory gave him a desire to create a company that understands there is no cookie cutter approach when it comes to delivering top tier performance and where clients get boutique handling for their needs. Bill is a United States Marine Corps Veteran and graduate of Oklahoma State University with B.S. degrees in Business Administration and Computer Science Information Processing.
Chief Client Officer
Karen has over 25 years of experience in healthcare revenue cycle, commercial and consumer bad debt management. Her healthcare experience spans from the admission process through collections. She has held senior level positions at several large national firms such as Medaphis, NCO, and Nationwide Credit where she managed multiple locations and lines responsible for annual revenue of $22 million. She has designed and driven advancements in technology and analytics to maximize collections and shorten the time frame from placement to payment, serving as a consultant on multiple software development projects for the industry. Karen double majored in Business Administration and Psychology at the University of Central Florida.
Director of Human Resources
Jessica facilitates continual positive change at ARC Management Group, for both the staff and clients. Her previous experience working with Sallie Mae, Capital One and American Express in litigation aided with our expansion, licensing and compliance. She manages HR for both ARC employees and the entire legal team, legal processes, trains new employees, facilitates and audits all office operational systems, and organizes regular employee appreciation events. Without Jessica, ARC would not be where we are today.
Director of MIS/Strategy
Steffan is responsible for information systems used for day-to-day business, implementing and maintaining dialer strategies, and analytics on all incoming and outgoing portfolios. He has over 15 years of collections and AR management experience ranging across many different portfolios, including healthcare, consumer financial services, student loans, business to business accounts, and legal products. He managed multiple products while working for Nationwide Credit and Argyle Solutions. Steffan is a graduate of Eastern Illinois University, with a Bachelor of Science in Economics.
Arthur has over 23 years of experience in commercial and consumer bad debt management. His experience spans from being a collector to General Manager and senior level positions at firms such as Dun & Bradstreet and Nationwide Credit, managing several product lines and multiple locations such as Sprint PCS, The Department of Education, and American Express. He knows every step to success in the industry and was named Manager of the Year along with the most prestigious acknowledgement of President’s Council. Arthur holds a BA degree in Marketing from Jackson State University.